RELEVANT EXPERIENCE
IT Management
Provided strategic direction for IT departments, leading cross-functional teams and driving IT service improvements that resulted in increased efficiency and cost savings.
People Management
Led diverse teams across multiple projects, focusing on mentorship, performance development, and creating a culture of accountability and collaboration. Enhanced team efficiency and satisfaction through thoughtful management.
Service & System Operations
Managed 24/7 operations for large-scale systems, including overseeing 500,000 daily job executions and ensuring system uptime through proactive monitoring and dashboard transparency.
Cybersecurity Program
Led the implementation of the Cyber Security Hygiene Program (CSHP), ensuring enhanced security protocols, compliance with industry standards, and mitigation of potential threats.
IT Infrastructure Transition
Successfully led the transition of IT operations from on-premise to multi-cloud environments, optimizing resource allocation and improving system scalability.
Global SAP Rollouts
Managed the global rollout of SAP across multiple countries, including Latin America, Europe, and Asia, ensuring smooth implementation and system integration.
Blockchain & AI Innovation
Explored and implemented cutting-edge technologies such as blockchain and AI, optimizing business processes for small and medium enterprises and driving innovation in public sector projects.