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Employee Alex Giss
Employee

Senior IT Consultant

LANGUAGES
100%
English
100%
German
95%
French
100%
Spanish
MY TOPICS

- IT Service Management
- Process Optimization
- ERP implementations
- Artificial Intelligence

ABOUT

Year of Birth: 1971

Nationality: Swiss

EDUCATION

- CAS IT Management, FHNW
- CAS Blockchain, HSLU
- Certified SAFe® 6 Product Owner/Product Manager (valid until March 2025)
- Certified SAFe® 6 Scrum Master (valid until March 2025)
- HERMES 2022 Foundation
- ITIL v3 Foundation
- Professional Scrum Master
- Project Mgmt and Leadership Courses

BI SYSTEMS & Dev. Frameworks

ERP: SAP (various modules, implementations in Europe and Latin America), Odoo

Cloud: Multi-cloud architectures

IT Infrastructure: On-premise and cloud-based systems, backup solutions

INTERNATIONAL EXPERIENCE

8 years Mexico

INDUSTRY & ROLE

IT Service Management & Operations

Leadership of global IT teams

Implementation and management of IT service processes (SLAs, KPIs, availability and performance reviews)

Logistics & Supply Chain

IT leadership for ERP and SAP systems in global logistics and freight forwarding environments

Responsibility for system operations and technical SAP project management

Extensive leadership experience in IT operations and project mgmt

PROFESSIONAL EXPERIENCE

IT Senior Project Manager & Consultant

Linkyard AG, Bern 2023 – 2024

Head of System Operations

Coop, Basel 2021 – 2022

ITO Portfolio Mgr & IT Services Security Program Mgr

Panalpina Group, Basel 1993 – 2019

Freelancer

Various, Laufen 2019 – 2021

AREAS OF EXPERTISE

IT Leadership & Strategy

Extensive experience in leading IT operations across multinational environments, aligning IT strategies with business objectives, and optimizing processes for performance, cost efficiency, and service quality.

People Management & Team Leadership

Strong focus on building, mentoring, and leading high-performing teams. Proven ability to foster collaboration, enhance team efficiency, and create a positive work culture through effective leadership and communication.

Service Management & IT Operations

Deep expertise in managing end-to-end IT service delivery, including incident, change, and problem management, ensuring operational stability and maintaining a high standard of system performance.

Project & Program Management

Proficient in managing large-scale IT projects, from planning to execution, while ensuring timely delivery within budget. Skilled in stakeholder engagement and cross-functional team leadership.

IT Security & Compliance

Strong background in IT security program implementation, including cybersecurity initiatives, compliance management, and risk mitigation across large organizations.

Vendor Management & Negotiations

Proven ability to manage relationships with external vendors, optimize service contracts, and ensure seamless integration of third-party solutions with in-house systems.

Emerging Technologies

Skilled in exploring and implementing innovative technologies such as blockchain and AI, with a focus on enhancing operational efficiency and supporting digital transformation initiatives.

RELEVANT EXPERIENCE

IT Management

Provided strategic direction for IT departments, leading cross-functional teams and driving IT service improvements that resulted in increased efficiency and cost savings.

People Management

Led diverse teams across multiple projects, focusing on mentorship, performance development, and creating a culture of accountability and collaboration. Enhanced team efficiency and satisfaction through thoughtful management.

Service & System Operations

Managed 24/7 operations for large-scale systems, including overseeing 500,000 daily job executions and ensuring system uptime through proactive monitoring and dashboard transparency.

Cybersecurity Program

Led the implementation of the Cyber Security Hygiene Program (CSHP), ensuring enhanced security protocols, compliance with industry standards, and mitigation of potential threats.

IT Infrastructure Transition

Successfully led the transition of IT operations from on-premise to multi-cloud environments, optimizing resource allocation and improving system scalability.

Global SAP Rollouts

Managed the global rollout of SAP across multiple countries, including Latin America, Europe, and Asia, ensuring smooth implementation and system integration.

Blockchain & AI Innovation

Explored and implemented cutting-edge technologies such as blockchain and AI, optimizing business processes for small and medium enterprises and driving innovation in public sector projects.

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